So I downloaded a trial version of CS6. Loved it and signed up after a few days for CC.
Downloaded the CC manager and installed that ok.
But here's the problem; my version is stil CS6. I can't get access to the CC version - it doesn't show up on the list of programs in CC manager.
Ok, figured I would uninstall CS6, uninstall CC manager and start over.
That didn't work.
So I went through Adobe support. They took control of my PC (Win 7) and unsinstalled CS6, ditto CC Manager, and reinstalled.
Same problem.
Then the technician did the same again but this time ran a little utility which I think was called CC cleaner.
Same problem.
So then they gave me a case number (184439 866) and promised that a senior technician would call next day in UK business hours. And they did - well almost. The call came at 6-00 as I was just about to leave for the day. Said they would call again in business hours.
Since then, nothing.... tumbleweed! A ghostly silence from Adobe. Got hold of support again, they identified the ticket and in effect just told me to be patient and someone would call. But nothing.... all quiet.
This is the first time I've had to contact Adobe for support, is this typical? I'm only trying to use the correct program that I've signed up for. Not too difficult, is it?
It must be at least two weeks now - maybe three. And the credit card I used for CC is about to expire - I'm thinking of letting it expire and not updating the billing info and saying bye bye.
Last throw of the dice... anyone out there can help? Please....